Refund Policy

Returns

Every print is made to order — produced specifically for you, to your chosen size and frame. We are unable to accept returns or exchanges for change of mind, wrong size, or any other non-defect reason. If you’re unsure about sizing, cut a sheet of paper to your chosen dimensions and hold it against the wall — it takes seconds and shows you exactly how it’ll look in your space.

Damaged or defective orders

If your print arrives damaged or defective, email us at hello@clout9studio.com within 14 days of delivery with your order number and a clear photo showing the issue. If the claim is validated, we will send a replacement at no cost. If a replacement is not feasible, we will issue a full refund to your original payment method instead. No physical return is required — we resolve all claims through photos.

What counts as a defect

We cover physical damage in transit, printing errors, incorrect items, and significant quality issues outside normal production tolerances. Printing is a chemical process, and minor colour variations between screen and print, or between separate orders of the same design, are inherent to the medium and are not considered defects.

Lost orders

If your order has not arrived within a reasonable timeframe beyond the estimated delivery window, email us at hello@clout9studio.com within 30 days of the estimated delivery date. We will investigate with the carrier and, where the package is confirmed lost, send a replacement at no cost.

Wrong address

Please ensure your shipping address is correct and complete at checkout. If a shipment is returned because the address was incorrect, insufficient, or because the delivery was refused or went unclaimed, we are unable to offer a free replacement. You are welcome to place a new order with an updated address — standard order costs will apply.

Refund processing

Where a refund is issued, it will be returned to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

Questions

For any questions about your order or to report an issue, reach out to us at hello@clout9studio.com. We respond within 24 hours on business days.